Frequently Asked Questions

We treat each vehicle as if it were our own. Our carriers use top-notch equipment and tie-downs to secure your car, and our drivers are trained to handle every situation. Plus, our comprehensive insurance coverage gives you peace of mind from start to finish.

It’s simple! Clean your car inside and out, remove personal items, and document its current condition with photos. Ensure the gas tank is about a quarter full, and that’s it. We’ll handle the rest with care and professionalism.
Shipping times vary, but typically, coast-to-coast transport takes about 7-10 days. Shorter distances, of course, take less time. We’ll provide an estimated delivery window when you book and keep you updated along the way.
While damage is rare, if it does happen, contact us immediately. We’ll guide you through the claims process and work with our insurance providers to resolve everything quickly and fairly.
We recommend against it for safety reasons, but small items in the trunk or backseat are usually okay. Just remember, personal items aren’t covered by our insurance, so pack wisely.
Absolutely! We pick up your car from your specified location and deliver it directly to your desired destination, making the process as convenient as possible for you.
The cost depends on the distance, vehicle type, transport method (open or enclosed), and current fuel prices. Contact us for a free, no-obligation quote tailored to your specific needs.
Yes, we are fully licensed, bonded, and insured. You can trust that your vehicle is in safe, professional hands.
We handle all types of vehicles, from everyday cars to luxury, classic, and even motorcycles. Whether you’re moving a family sedan or a prized collector’s item, we’ve got you covered.
Yes, we can ship inoperable vehicles. Just let us know when booking so we can make the necessary arrangements. There might be a small extra fee for this service.
To secure the best rates and ensure availability, we recommend booking 1 to 2 weeks in advance. However, if you’re in a hurry, we offer expedited shipping options to meet urgent needs.
We accept major Credit Cards, Debit Cards, Zelle, Cash App, Cash, Cashiers Checks, and Money Orders as payment methods. The reservation fee will be charged once the trucker is dispatched and directed to the pickup location to pick up your vehicle. This reservation fee can be paid with a Credit Card, Debit Card, Zelle, or Cash App. The remaining balance can be paid on the delivery moment with Cash, Cashiers Checks, Money Orders, Zelle, or Cash App.
Yes, you can! We provide a real-time tracking system so you can monitor your vehicle’s journey. You’ll receive a tracking number and regular updates via email or SMS.
Shipping a non-operational vehicle requires special equipment. Let us know if your vehicle is inoperable when booking so we can arrange everything. Additional fees may apply.
Certain modifications, like large lift kits or aftermarket accessories, might need special handling. Inform us about any modifications when booking to ensure the proper equipment is used.
Yes, we do! We provide discounts for shipping multiple vehicles and for our loyal customers. Contact our team to learn more about our discount programs.
If your delivery location changes, let us know as soon as possible. We’ll adjust the route and provide an updated quote if necessary. Additional fees may apply for significant changes.
Our carriers follow strict safety protocols, and vehicles are secured using industry-standard tie-downs and equipment. Plus, our transport trucks are equipped with GPS tracking for added security.
We strive to accommodate specific time requests, but exact times can be challenging due to traffic, weather, and other factors. We’ll provide a pickup and delivery window and keep you updated on any changes.
If there are any delays, we’ll notify you promptly and provide updates on the revised delivery schedule. We work meticulously to minimize any possible delays and ensure timely delivery.
If your vehicle incurs damage during transport, contact us immediately. We’ll guide you through the claims process and work with our insurance providers to resolve the issue quickly.
While we recommend against it, small items in the trunk or backseat are generally allowed. Keep in mind, these items are not covered by our insurance, and we’re not liable for any loss or damage.
We include comprehensive insurance coverage with every shipment, covering damage and theft. Additional insurance options are available for high-value or specialty vehicles.
Yes, we offer special discounts for seasonal movers and snowbirds. Contact us for more details on our seasonal discount programs.
To prepare your motorcycle, make sure it’s clean and in good working condition. Secure any loose parts, remove personal items, and document its condition with photos. Our team will handle the rest with care and expertise.
Our cancellation policy allows for full refunds if cancellations are made within 24 hours of booking. Cancellations made after this period may incur a fee. Contact our customer service team for specific details.
Yes, we offer tailored transport solutions for businesses, including corporate relocations and fleet management. Contact our corporate services team to discuss your needs and get a customized quote.